Frequently Asked Questions

1. How do I choose the right size?

Each Lafure product page includes a Size Guide to help you find the best fit.

We recommend comparing your body measurements with the size chart before placing your order. Fit may vary slightly depending on the fabric, cut and silhouette of the product.

If you are between two sizes, consider choosing the larger size for a more relaxed fit.

2. Do all Lafure products fit the same?

Not necessarily.

The fit may vary depending on the:

  • Fabric
  • Silhouette
  • Cut
  • Stretch
  • Design

Please check the product description and Size Guide on each product page before selecting your size.

3. How long will my order take to arrive?

Orders are generally processed within 1–2 business days.

Most orders are expected to be delivered within approximately 3–7 business days after dispatch, depending on your location and courier serviceability.

You will receive tracking details once your order has been dispatched.

4. How can I track my order?

Once your order has been dispatched, tracking information may be shared through:

  • Email
  • SMS
  • WhatsApp
  • Your Lafure account
  • The order-tracking facility on our website

Tracking details may take a few hours to become active after dispatch.

5. Can I return or exchange a product?

Yes. Eligible Lafure products may be returned or exchanged within 7 days from the date of delivery.

The product must generally be:

  • Unused
  • Unworn
  • Unwashed
  • In its original condition
  • With all original tags attached

Please refer to our Return, Exchange & Refund Policy for complete details.

6. Can I exchange my product for another size?

Yes.

Eligible products can be exchanged for another available size of the same product.

Size exchanges are subject to stock availability. If your preferred size is unavailable, our Customer Care team will assist you with the available options.

7. What should I do if I receive a damaged, defective or incorrect product?

Please contact Lafure within 48 hours of delivery if you receive:

  • A damaged product
  • A product with a manufacturing defect
  • An incorrect product
  • An incorrect size compared with your confirmed order

Please share your order number, clear photographs and details of the issue.

An unpacking video may also be helpful where available.

After verification, we will provide an appropriate resolution.

8. How and when will I receive my refund?

Once an eligible return has been received and approved, Lafure will ordinarily initiate the refund within 5–7 business days.

For prepaid orders, refunds are generally processed to the original payment method.

For Cash on Delivery orders, eligible refunds may be processed through UPI, bank transfer or another method communicated by Lafure.

Your bank or payment provider may require additional time for the refund to reflect after it has been initiated.

9. Will the actual product colour look exactly like the website image?

We make every effort to represent our products as accurately as possible.

However, slight colour variations may occur due to:

  • Screen or device settings
  • Photography
  • Lighting conditions
  • Fabric characteristics
  • Dyeing processes

Minor variations of this nature are normal and are not ordinarily considered manufacturing defects.

10. How can I contact Lafure Customer Care?

We’re happy to help with your order, sizing, delivery, return or any other query.

Email: hello@lafure.com
Phone/WhatsApp: +91 92701 88972

Customer Support Hours:
9:30 AM to 6:30 PM
Except Sundays and public holidays

Lafure
A brand owned and operated by Supeema Garments Co.