Refund/Cancellation Policy
CANCELLATION POLICY
Last Updated: August 2026
This Cancellation Policy applies to purchases made through the Lafure website.
Lafure is a brand owned and operated by Supeema Garments Co.
1. Cancelling an Order
Customers may request cancellation of an order before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
If cancellation is unavailable after dispatch, eligible products may be returned after delivery in accordance with our Return, Exchange & Refund Policy.
2. How to Request Cancellation
You may request cancellation through:
- Your Lafure customer account, if the cancellation option is available
- Email at hello@lafure.com
- Phone/WhatsApp at +91 92701 88972
When requesting cancellation, please provide:
- Your full name
- Order number
- Registered mobile number or email address
3. Cancellation Before Dispatch
If your cancellation request is received and successfully processed before dispatch, the affected order or item will be cancelled.
For prepaid orders, the eligible amount will be refunded to the original payment method.
4. Cancellation After Dispatch
Once an order has been handed over to a courier or logistics partner, cancellation cannot ordinarily be guaranteed.
You may need to:
-
Accept delivery
-
Raise an eligible return request in accordance with our Return, Exchange & Refund Policy
5. Refusal of Delivery
Customers are requested not to repeatedly place COD orders and refuse delivery without a legitimate reason.
Repeated refusal of COD shipments may result in:
- COD being restricted
- Prepaid payment being required for future orders
Such measures will be applied reasonably and subject to applicable law.
6. Order Modification
Before dispatch, customers may contact Lafure to request changes relating to:
- Size
- Delivery address
- Mobile number
- Other order information
We will make reasonable efforts to accommodate the request.
However, changes cannot be guaranteed once the order has entered processing, packing or dispatch.
7. Adding or Removing Products
Once an order has been successfully placed, it may not always be possible to:
- Add another product
- Remove individual products
- Change the selected product
Where modification is unavailable, the order may need to be cancelled, where eligible, and a new order placed.
8. Cancellation of Prepaid Orders
Where an eligible prepaid order is successfully cancelled, the applicable amount will be refunded to the original payment method.
Lafure will ordinarily initiate eligible refunds within approximately 5–7 business days after cancellation is approved.
The time required for the refund to appear in your account after initiation depends on the relevant bank or payment provider.
9. Cancellation of COD Orders
Eligible Cash on Delivery orders may ordinarily be cancelled before dispatch without a refund requirement because payment has not yet been collected.
Repeated cancellation or refusal of COD orders may affect future COD eligibility.
10. Cancellation by Lafure
In rare circumstances, Lafure may need to cancel an order because of:
- Product unavailability
- Inventory discrepancy
- Payment failure
- Pricing error
- Technical error
- Incorrect product information
- Suspected fraudulent activity
- Incomplete or invalid delivery information
- Logistics limitations
- Other operational circumstances
If Lafure cancels a prepaid order, the eligible amount received for the cancelled order or item will be refunded.
11. Promotional Orders
Where an order is cancelled in whole or in part, any:
- Coupon
- Discount
- Free product
- Promotional benefit
- Free-shipping eligibility
May be recalculated based on the remaining order value and applicable promotion terms.
12. Contact Us
Lafure
A brand owned and operated by Supeema Garments Co.
Customer Care: hello@lafure.com
Phone/WhatsApp: +91 92701 88972
Business Address:
Supeema Garments Co.
Building no B8, 1st floor,
Asmeeta Textile Park, Kongaon Kalyan Road,
Bhiwandi-421311
Maharashtra, India
Customer Support Hours:
9:30 AM to 6:30 PM
Except Sundays and public holidays
