RETURN, EXCHANGE & REFUND POLICY

Last Updated: August 2026

At Lafure, we want every piece you choose to feel right in style, comfort and fit.

If something isn't quite right, eligible products may be returned or exchanged in accordance with the conditions below.

Lafure is a brand owned and operated by Supeema Garments Co.

1. Return & Exchange Window

Eligible products may be returned or exchanged within 7 days from the date of delivery.

The return or exchange request must be raised within this period.

Requests may be submitted:

• Through the return facility available on our website, where available
• By emailing hello@lafure.com
• By contacting us on +91 92701 88972

2. Conditions for Return or Exchange

To be eligible for a return or exchange, the product must:

• Be unused
• Be unworn
• Be unwashed
• Be in its original condition
• Have all original tags and labels attached
• Be returned with original packaging, wherever applicable
• Be free from stains
• Be free from makeup
• Be free from perfume, deodorant or other odours
• Not be altered, damaged or modified by the customer
• Meet any additional conditions mentioned on the relevant product page

Products that do not satisfy these conditions may not be eligible for return or exchange.

3. Size Exchange

If the size you ordered does not fit, you may request an exchange for another available size of the same product.

Please Note

• Size exchanges are subject to stock availability
• The requested replacement size cannot be guaranteed
• If the required size is unavailable, Lafure may provide another eligible resolution, including a refund where applicable

4. Damaged, Defective or Incorrect Products

If you receive:

• A damaged product
• A product with a manufacturing defect
• An incorrect product
• An incorrect size compared with your confirmed order

please contact us within 48 hours of delivery.

When contacting us, please provide:

• Your order number
• Clear photographs of the product
• Clear photographs of the packaging, where relevant
• A description of the issue
• An unpacking video, where available

After reviewing the information, Lafure may offer an appropriate:

• Replacement
• Exchange
• Repair, where appropriate
• Refund

Nothing in this policy limits remedies available to customers under applicable consumer law.

5. Non-Returnable Products

Products may not be eligible for return or exchange where they are:

• Clearly marked Final Sale
• Clearly marked Non-Returnable
• Customised or personalised
• Altered at the customer's request
• Used or worn
• Washed
• Damaged after delivery
• Returned without original tags
• Returned outside the applicable return period
• Specifically identified as non-returnable on the product page

This restriction does not override statutory rights relating to defective, damaged or incorrectly supplied products.

6. Sale & Promotional Products

Products purchased during sales or promotional campaigns may be subject to specific return or exchange conditions.

Any restrictions will be communicated on the:

• Product page
• Offer page
• Sale page
• Promotional terms

Products clearly marked Final Sale may not ordinarily be eligible for change-of-mind returns.

If an eligible promotional product is returned, the refund will be based on the actual amount paid after discounts.

7. Combo Offers & Multi-Buy Promotions

If an order contains products purchased as part of:

• Buy One Get One offers
• Combo deals
• Bundle discounts
• Order-level promotions

The refund amount may be recalculated based on the terms of the applicable promotion.

Where returning one item causes the remaining order to no longer qualify for a discount, the refund may be adjusted accordingly, where permitted and clearly communicated.

8. Return Pickup

Where reverse pickup is available, Lafure may arrange collection through its logistics partners.

Reverse pickup depends on:

• PIN-code serviceability
• Courier availability
• Applicable return conditions

If reverse pickup is unavailable at your location, our Customer Care team will provide alternative return instructions.

Please do not send any product to our business address without first receiving return instructions from Lafure.

9. Quality Inspection

All returned products may undergo a quality inspection.

The return or exchange will be approved after confirming that the product satisfies the applicable return conditions.

If a returned product:

• Has been used
• Has been washed
• Is damaged
• Has missing tags
• Contains stains or odours
• Has been altered
• Is different from the product originally supplied

Lafure may reject the return, subject to applicable law.

10. Refunds

Once an eligible return has been received and approved after inspection, the refund will be initiated.

Prepaid Orders

Eligible refunds will generally be processed to the original payment method used when placing the order.

Cash on Delivery Orders

For eligible COD returns, refunds may be processed through:

• Bank transfer
• UPI
• Another refund method communicated by Lafure

Customers may be required to provide accurate bank or UPI details for processing the refund.

11. Refund Processing Time

After an eligible return has been approved, Lafure will ordinarily initiate the refund within 5–7 business days.

Once initiated, the time required for the amount to appear in your account depends on the:

• Bank
• Card issuer
• UPI provider
• Payment gateway

12. Shipping, COD & Convenience Charges

Original:

• Shipping charges
• COD charges
• Convenience charges
• Other service charges

may be non-refundable where separately charged.

However, applicable charges may be refunded where the return is caused by:

• An incorrect product supplied by Lafure
• A verified manufacturing defect
• A product received in damaged condition

13. Exchange Delivery

Once an exchange request is approved, the replacement product will be dispatched subject to stock availability.

The replacement delivery timeline depends on:

• Pickup completion
• Product availability
• Delivery location
• Courier operations

14. Colour, Print & Fabric Variations

We make every reasonable effort to represent Lafure products accurately.

However, minor variations may occur due to:

• Screen settings
• Photography
• Lighting
• Natural fabric characteristics
• Dyeing processes
• Fabric weaving
• Embroidery
• Printing
• Print placement

Reasonable variations of this nature are not ordinarily considered manufacturing defects.

15. Return Abuse & Fraud Prevention

Lafure reserves the right to restrict return or exchange facilities where there is reasonable evidence of:

• Fraudulent claims
• Product substitution
• Product tampering
• Repeated use-and-return behaviour
• False damage claims
• Other misuse of the returns process

Any such restriction will remain subject to applicable consumer law.

16. Contact Us

Lafure
A brand owned and operated by Supeema Garments Co.

Customer Care: hello@lafure.com
Phone/WhatsApp: +91 92701 88972

Business Address:
Supeema Garments Co.
Building no B8, 1st floor,
Asmeeta Textile Park, Kongaon Kalyan Road, 
Bhiwandi-421311 
Maharashtra, India

Customer Support Hours:
9:30 AM to 6:30 PM
Except Sundays and public holidays